TY  - BOOK
AU  - Smiers,Léon
TI  - Oracle case management solutions
SN  - 9781482223828
PY  - 2016///
CY  - Boca Raton
PB  - Auerbach Publications
KW  - Customer services
KW  - Management
KW  - Knowledge workers
N1  - Includes bibliographical references and index
ER  -