Coleman, Lance B. <br/><br/>
The customer-driven organization :  employing the Kano model / 
Lance B. Coleman 
 - New York :  Productivity Press,  2015 
 - xvi, 100 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781482217100 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Manufacturing industries--Customer services