01052nam a2200253 a 4500 vtls000096239 KUKTEM 20251125103425.0 160620t2013 nyua f 001 0 eng d 9780071806435 (pbk.) 0071806431 (pbk.) 201904301153 AUTHORITY 201609211110 saini 201609211104 saini 201606201552 faiz UMP HF5718 .G74 2013 Greenberger, Leonard S. What to say when things get tough : business communication strategies for winning people over when they're angry, worried and suspicious of everything you say / by Leonard S. Greenberger New York, NY : McGraw-Hill, 2013 xxix, 224 p. : ill. ; 23 cm. Includes bibliographical references and index Business communication Truthfulness and falsehood Communication Psychological aspects 0 0 0 0 20000 20000 2019-09-04 67.93 0 HF5718 .G74 2013 0000112251 2019-09-04 00:00:00 1 67.93 2019-09-04 OPEN VIRTUA40 85218 85224 VTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5040*6500*6501*6502*9992