TY  - BOOK
AU  - Greenberger,Leonard S.
TI  - What to say when things get tough: business communication strategies for winning people over when they're angry, worried and suspicious of everything you say 
SN  - 9780071806435 (pbk.)
PY  - 2013///
CY  - New York, NY
PB  - McGraw-Hill
KW  - Business communication
KW  - Truthfulness and falsehood
KW  - Communication
KW  - Psychological aspects
N1  - Includes bibliographical references and index
ER  -