Hull, Frank M. <br/><br/>
Total value development :  how to drive service innovation / 
Frank M. Hull, Christopher David Storey 
 - London :  Imperial College Press,  2016 
 - xxxv, 371 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781783267132 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Value<br/>Customer relations<br/>Industrial management