TY  - BOOK
AU  - Wirtz, Jochen
AU  - Lovelock,Christopher H.
TI  - Services marketing: people, technology, strategy 
SN  - 9781944659004 (hbk.)
PY  - 2016///
CY  - Hackensack, NJ
PB  - World Scientific
KW  - Marketing
KW  - Management
KW  - Professions
KW  - Service industries
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -