TY  - BOOK
AU  - Owen,Tim Buckley
TI  - Successful enquiry answering every time: thinking your way from problem to solution 
SN  - 9781783301935
PY  - 2017///
CY  - London
PB  - Facet Publishing
KW  - Reference services (Libraries)
KW  - Great Britain
KW  - Libraries
KW  - Customer services
KW  - Information retrieval
N1  - Includes index
ER  -