Total quality management systems :  building and sustaining operational excellence / 
contributors : Simmy Marwa ... [et al.] 
 - United Kingdom :  Auris Reference,  2016 
 - x, 277 p. :  ill. (some col.) ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781781547489 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management