Hakim, Amy Cooper, <br/><br/>
Working with difficult people / 
 Working with difficult people :  handling the ten types of problem people without losing your mind 
Amy Cooper Hakim and Muriel Solomon 
 - Second revised edition 
 - xvi, 336 pages ;  21 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780143111870 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Interpersonal relations<br/>Interpersonal conflict