Borisoff, Deborah, <br/><br/>
Conflict management :  a communication skills approach / 
Deborah Borisoff, David A. Victor 
 - Second edition 
 - viii, 247 p. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780205272945 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal conflict<br/>Conflict management<br/>Interpersonal communication