TY  - BOOK
AU  - Borisoff,Deborah
AU  - Victor,David A.
TI  - Conflict management: a communication skills approach 
SN  - 9780205272945
PY  - 1998///
CY  - Boston, Mass.
PB  - Pearson
KW  - Interpersonal conflict
KW  - Conflict management
KW  - Interpersonal communication
N1  - Includes bibliographical references and index
ER  -