Jeston, John, <br/><br/>
Business process management :  practical guidelines to successful implementations / 
John Jeston 
 - Fourth  Edition 
 - xxxvi, 653 pages :  color illustrations ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781138738386 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Workflow--Management<br/>Reengineering (Management)<br/>Business planning<br/>Industrial management