TY  - BOOK
AU  - Jeston,John
TI  - Business process management: practical guidelines to successful implementations 
SN  - 9781138738386
PY  - 2018///
CY  - New York, NY
PB  - Routledge
KW  - Workflow
KW  - Management
KW  - Reengineering (Management)
KW  - Business planning
KW  - Industrial management
N1  - Includes bibliographical references and index
ER  -