TY  - BOOK
AU  - Dana,Daniel
TI  - Talk it out: 4 steps to managing people problems in your organization 
SN  - 0749404671
PY  - 1990///
CY  - London
PB  - Kogan Page
KW  - Conflict management
KW  - Meditation
KW  - Negotiation
KW  - Interpersonal conflict
N1  - Includes bibliographical references
ER  -