@book{91365,
	author = {Cronin, Mary J.,},
	title = {Smart products, smarter services :},
	publisher = {Cambridge University Press,},
	year = {2010},
	address = {New York :},
	url = {https://www-cambridge-org.libraryumpsa.idm.oclc.org/core/books/smart-products-smarter-services/003CAE2B36C1FB3ECC4C191620DE3806}
}