@book{94156,
	author = {International Conference on the Human Side of Service Engineering and Spohrer, Jim,},
	title = {Advances in the human side of service engineering :},
	publisher = {Springer,},
	year = {2020},
	series = {Advances in intelligent systems and computing},
	address = {Cham :},
	note = {International conference proceedings},
	url = {https://link-springer-com.libraryumpsa.idm.oclc.org/book/10.1007/978-3-030-51057-2}
}