Advances in the human side of service engineering :  proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA / 
Jim Spohrer, Christine Leitner, editors 
 - 1 online resource 
 - Advances in intelligent systems and computing .
 - Advances in intelligent systems and computing .
<br/><br/> International conference proceedings  Includes author index 
<br/><br/><label>ISBN: </label>9783030510572 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Human engineering--Congresses