00985cam a2200289 i 4500003000800000005001700008006001900025007000300044008004100047020002800088040002300116100002800139245010400167264007700271264001100348300004500359336002100404337002500425338002300450504005100473650002100524650002200545650002200567650002700589700002700616700005200643MY-KuUP20251125105733.0a|||||r|||| 00| 0 ta180824t20192019nyua   grb    001 0 eng d  a9780814439395qhardback  aYDXbengcUMPerda1 aRogers, Sandy,eauthor.10aLeading loyalty :bcracking the code to customer devotion /cSandy Rogers, Leena Rinne, Shawn Moon. 1aNew York :bHarperCollins Leadership, an imprint of HarperCollins,c2019 4c©2019  axii, 206 pages :billustrations ;c24 cm  atext2rdacontent  aunmediated2rdamedia  avolume2rdacarrier  aIncludes bibliographical references and index. 0aCustomer loyalty 0aCustomer services 7aCustomer services 7aCustomer loyalty2fast1 aRinne, Leena,eauthor.1 aMoon, Shawn D.q(Shawn Daniel),d1967-eauthor.