TY  - BOOK
AU  - Rogers,Sandy
AU  - Rinne,Leena
AU  - Moon,Shawn D.
TI  - Leading loyalty: cracking the code to customer devotion 
SN  - 9780814439395
PY  - 2019///
CY  - New York
PB  - HarperCollins Leadership, an imprint of HarperCollins
KW  - Customer loyalty
KW  - Customer services
KW  - fast
N1  - Includes bibliographical references and index
ER  -