Walden, Steven, <br/><br/>
Customer experience management rebooted :  are you an experience brand or an efficiency brand? / 
Steven Walden 
 - 260 pages :  illustrations in color ;  22 cm. 
<br/><br/><label>ISBN: </label>9781349949045 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management<br/>Consumer satisfaction<br/>Customer services