00784nam a2200229 i 4500003000800000005001700008006001900025007000300044008004100047020002800088040002800116100002900144245011600173264005600289300005000345336002100395337002300416338003200439650003500471650002600506650002200532MY-KuUP20251125105819.0a||||gr|||| 00| 0 ta170302s2017    enka   gr     000 0 eng d  a9781349949045qhardback  aOhioLINKbengcUMPerda1 aWalden, Steven,eauthor.10aCustomer experience management rebooted :bare you an experience brand or an efficiency brand? /cSteven Walden 1aLondon, United Kingdom :bPalgrave Macmillan,c2017  a260 pages :billustrations in color ;c22 cm.  atext2rdacontent  acomputer2rdamedia  aonline resource2rdacarrier 0aCustomer relationsxManagement 0aConsumer satisfaction 0aCustomer services