TY  - BOOK
AU  - Walden,Steven
TI  - Customer experience management rebooted: are you an experience brand or an efficiency brand? 
SN  - 9781349949045
PY  - 2017///
CY  - London, United Kingdom
PB  - Palgrave Macmillan
KW  - Customer relations
KW  - Management
KW  - Consumer satisfaction
KW  - Customer services
ER  -