TY  - BOOK
AU  - Shipley,David
AU  - Schwalbe,Will
TI  - Send: the how, why, when - and when not - of email 
SN  - 9781841959948
PY  - 2007///
CY  - Edinburg
PB  - Canongate Books
KW  - Electronic mail messages
KW  - Business communication
KW  - Communication in management
KW  - Interpersonal communication
N1  - Includes bibliographical references and index
ER  -