Communication skills  business calls  [electronic resource] : 

 - [Basel] :  Xebec Multimedia Solutions Ltd/McGraw-Hill,  1999 
 - 1 computer disc :  sd.,  col. :  12 cm. 
 - The business sense series (Interactive CD-ROM training) .
<br/><br/> Softcopy of handbooks and guides are included in the CD ROM ; Multiuser 
<br/><br/>Module 1 : Preparation -- Module 2 : Transferring/passing on -- Module 3 : Messages -- Module 4 : Taking a call -- Module 5 : Making a call -- Module 6 : Difficult calls -- Module 7 : Ending a call -- Module 8 : After the call 
<br/><br/><br/>Minimum systems requirements : windows 98 or higher, CD-ROM drive, sound card, SVGA graphic card, MPEG 
<br/><br/><label>ISBN: </label>MED0002183(Local) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone in business