TY  - ADVS
TI  - Communication skills: business calls
SN  - MED0002183(Local)
PY  - 1999///
CY  - [Basel]
PB  - Xebec Multimedia Solutions Ltd/McGraw-Hill
KW  - Telephone in business
N1  - Softcopy of handbooks and guides are included in the CD ROM ; Multiuser; Module 1 : Preparation -- Module 2 : Transferring/passing on -- Module 3 : Messages -- Module 4 : Taking a call -- Module 5 : Making a call -- Module 6 : Difficult calls -- Module 7 : Ending a call -- Module 8 : After the call
ER  -