04444ntm a2200385 i 4500952013900000952012400139999001700263003000800280005001700288006001900305008004100324020003200365040002300397090002700420100003300447245014700480264003500627264001200662300007000674336002100744336002100765337002500786337002300811338002300834338003000857347002400887500003700911502007000948504004001018520287601058610005203934650004503986650001104031942001604042  00102lcc40718REFa10000b10000cREFd2022-01-13l0oFIM .A53 2021 r ThesispT000001531r2022-05-18 00:00:00t1w2022-01-13yTHESIS  00102lcc40718REFa10000b10000cREFd2022-03-15l0oCD12935pT000001532r2023-01-30 00:00:00t1w2022-03-15yTHESIS  c96387d96393MY-KuUP20251125105951.0t||||fr|||| 000 0 220315s2021    my a|||frm||| 000 0 eng d  aTHE0009163(Local)qhardback  aUMPbengcUMPerda  aFIM .A53 2021 r Thesis1 aAnat Anaqie Zahidy,eauthor.10aCritical success factors forcorporate social responsibilityadoption in the Malaysian construction sector: a delphi study /cAnat Anaqie Zahidy 1aKuantan, Pahang :bUMP ;c2021 4c© 2021  axv, 262 pages :billustrations (some color) ;c30 cm. +e1 CD ROM  atext2rdacontent  atext2rdacontent  aunmediated2rdamedia  acomputer2rdamedia  avolume2rdacarrier  acomputer disc2rdacarrier  atext filebPDF2rda  aFaculty of Industrial Management  aThesis (Master of Science) -- Universiti Malaysia Pahang – 2021  aIncludes bibliographical references3 aThe fact that construction sector was plagued with a broad variety of unethical practices  has called for the urgent need to promote an ethical business philosophy in line with the  concept of corporate social responsibility (CSR). However, understanding the concept of  CSR in this sector and how to practice it, is limited. This study aims to explore the critical  success  factors  (CSFs)  for  CSR  adoption  in  the  Malaysian  construction  sector.  Two  research approaches  were adopted including a Delphi technique and a case study.  A  threeround Delphi technique  was used to identify and rank the top most CSFs. A panel of  sixteen construction sector experts was formed to participate in the study. A list of twelve  potential  factors  was  extracted  from  literature  and  included  in  Delphi  Round  1  questionnaire.  In  Delphi Round 1 brainstorming process,  eleven factors have achieved  consensus as selected  for more than 50% by the experts. In addition, four new factors suggested by the experts  were accepted. As a result, fifteen factors emerged from  this  round were included in Delphi Round 2 questionnaire.  In the ranking process of Delphi  Round 2, consensus as measured by Kendall’s W value was found to be 0.398, indicated  a weak agreement among experts  and the need for another  Delphi round. In Delphi Round  3 controlled feedback process, Kendall’s  W  value increased to 0.784 which implied a  strong  consensus  was  reached.  The  results  showed  that  successful  adoption  of  CSR  depends  on  eight  CSFs:  financial  resources,  top  management  support,  managerial  or  internal  CSR  skills,  national  economic  growth,  employees’  education  and  training  on  CSR,  the  participation  of  key  stakeholders  in  CSR  process,  effective  CSR  communication,  and  organisational  structure.  Level  of  readiness  of  the  Malaysian  construction firms to adopt CSR  was measured against the validated CSFs. A series of  interviews  was  conducted  with  five  respondents  from  five  local  construction  firms  concerning their current CSR practice.  It was noticed that the firms had already entirely  or partially practiced the eight CSFs.  It would be safe to conclude that the Malaysian  construction  firms  are  ready  to  adopt  CSR  into  practice.  Nonetheless,  they  need  to  improve  their  practice  on  the  established  CSFs  to  gain  maximum  results  from  CSR  adoption. This study highlighted that CSR framework could be useful as the platform for  advanced mitigation strategies to improve the construction sector’s image and also as a  strategic  competitive  tool  for  the  firms  to  remain  sustainable  in  business.  Finally,  policymakers  could  also  consider  the  findings  when  promoting  CSR  agenda  or  development programs in the Malaysian construction sectors.20aFaculty of Industrial ManagementxDissertations 0aUniversities and collegesxDissertations 0aThesis  2lcccTHESIS