TY  - BOOK
AU  - Barsalou,Matthew A.
TI  - The quality improvement field guide: achieving and maintaining value in your organization 
SN  - 9781498745741
PY  - 2016///
CY  - United States
PB  - CRC Press
KW  - Quality control
KW  - Organizational effectiveness
KW  - Total quality management
KW  - Industrial management
N1  - bahan hadiah; Include index and bibliographical reference
ER  -