The Mohammad Affendy Omardin creator author. text theses my 2021 monographic eng xxii , 407 pages : illustrations (some color) ; 30 cm. + 1 CD ROM This thesis deals with investigated the building maintenance aspects in maintenance organization of healthcare industry in Malaysia. The aim is to develop a model for building maintenance training for health care industry. The intention of this qualitative study was to generate a theory, grounded in data.The purpose of this study was to develop a theory, grounded in data that conceptualizes the main concern of building maintenance. The main contribution of the thesis was to generate new model for training in building maintenance for healthcare industry. The study contributes to the body of knowledge for training development in building maintenance for healthcare industry. This research was conducted using Grounded Theory approach. The methods of initial data collection were: face-to-face interviews with the technical managers and technical supervisors. The Grounded Theory requirements, the participants were selected using purposive sampling method taken from the list of workers who have experienced the maintenance works which were held during preliminary study. The study applies Grounded Theory as an holistic methodology to investigate the experience of building maintenance practitioners in this study context. Grounded Theory is a sociological methodology designed to formulate a new (Grounded) theory from a substantive area‘, i.e. a participant group typically comprising a shared technical role or activity. Key elements of Grounded Theory include an emphasis on induction-based conceptualization of theory from descriptive participant indicators and the continuous comparison of data for the emergence of ‗coding categories‘ due to thematic analysis. Using core grounded theory concepts, a methodological framework of data collection and analysis was developed that focused on data centrality and discovering a data- emergent theory grounded within the research field. A core category of selective perception emerged that explained and captured the core phenomenon of sustained barriers to decision-making and selective bias towards information due to the interpretative nature of the socially constructed environment. At the core of the discovered theory is that individuals have a tendency to reject decisions within an informal environment based on external variables not directly related to the decisions. By constructing a theoretical model explained through several propositions, this thesis shows that decision-making efficiency is impacted by selective perception, communication effectiveness, the level of trust, and available resources, with a strong interrelation between each variable. The concept of adaptability was applied and tested for relevance and effectiveness within the research field, with positive results. Grounded Theory by Glaser & Strauss was employed to investigate this phenomenon thus revealing the main concern of the participants and resulting in specific theoretical propositions grounded in the data. The building maintenance practitioner‘s interviews in this study identified building maintenance key points relating to employee experiences of work-life interaction. The research focus was then narrowed to delimit the emerging theory around four main categories in the data. In total, interviews were conducted as part of the dynamic and fluid process of coding, theoretical sampling, literature review and interpretation that is Grounded Theory. This thesis concludes with discussions on the implications for practice, research, and suggestions for future research. As summary, the development of building maintenance model for in-house training of maintenance healthcare industry comprises of integrated component such as architectural, building services and safety and health thus ‗BIMO‘ model as contribution by researcher towards to knowledge and society . specialized Mohammad Affendy Omardin Faculty of Industrial Management Thesis (Doctor of Philosophy) -- Universiti Malaysia Pahang – 2021 Includes bibliographical references Faculty of Industrial Management Dissertations Universities and colleges Dissertations Theses THE0009338(Local) UMP 220415 20251125110035.0 eng