@book{97888,
	author = {Lovelock, Christopher H. and Wirtz, Jochen.},
	title = {Services marketing :},
	publisher = {Pearson/Prentice Hall,},
	year = {2004},
	address = {Upper Saddle River, N.J. :},
	note = {BAHAN HADIAH SUMBANGAN DARIPADA DATUK DR. SHEIKH GHAZALI}
}