Service management :  the new paradigm in retailing / 
Jay Kandampully, editor 
 - 1 online resource 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781461415541 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Retail trade--Management<br/>Customer services