TY  - BOOK
AU  - Kandampully,Jay
TI  - Service management: the new paradigm in retailing 
SN  - 9781461415541
PY  - 2012///
CY  - New York
PB  - Springer
KW  - Retail trade
KW  - Management
KW  - Customer services
N1  - Includes bibliographical references and index
UR  - https://ebookcentral-proquest-com.libraryumpsa.idm.oclc.org/lib/kuktemlib-ebooks/detail.action?docID=884281&query=9781461415541
UR  - https://ebookcentral.proquest.com/lib/kuktemlib-ebooks/detail.action?docID=884281&query=9781461415541
ER  -