Connor the ISO 9001:2000 road movie  leadership skills for customer satisfaction /  [video recording] : 
written and produced by Nicholas and Smith 
 - Australia:  Nicholas and Smith Pty Ltd,  c2003 
 - 1 digital video disc (29 min.): sd. col.;  12cm +; 1 CD-ROM Facilitator's guide and slide presentation 
<br/><br/> Title from disc label.  Non academic and student for internal use only  CD 1332 
<br/><br/>This series is about the challenge in ISO 9001:2000 in achieving customer satisfaction and it gives managers the 11 leadership skills and actions which help them move from managers to leaders of customer satisfaction 
<br/><br/><label>ISBN: </label>MED0002449(Local) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership<br/>Quality assurance<br/>Executive ability<br/>Quality--Management<br/>Customer satisfaction