leadership skills for customer satisfaction Nicholas and Smith Pty Ltd moving image videorecording at Australia Nicholas and Smith Pty Ltd c2003 2003 monographic eng

electronic

video recording

1 digital video disc (29 min.): sd. col.; 12cm +; 1 CD-ROM Facilitator's guide and slide presentation This series is about the challenge in ISO 9001:2000 in achieving customer satisfaction and it gives managers the 11 leadership skills and actions which help them move from managers to leaders of customer satisfaction specialized written and produced by Nicholas and Smith Title from disc label. Non academic and student for internal use only CD 1332 Leadership Quality assurance Executive ability Quality Management Customer satisfaction MED0002449(Local) UMP 20251117113512.0 vtls000000055