TY  - ADVS
ED  - Nicholas and Smith Pty Ltd
TI  - Connor the ISO 9001:2000 road movie: leadership skills for customer satisfaction 
SN  - MED0002449(Local)
PY  - 2003///
CY  - Australia
PB  - Nicholas and Smith Pty Ltd
KW  - Leadership
KW  - Quality assurance
KW  - Executive ability
KW  - Quality
KW  - Management
KW  - Customer satisfaction
N1  - Title from disc label; Non academic and student for internal use only; CD 1332; This series is about the challenge in ISO 9001:2000 in achieving customer satisfaction and it gives managers the 11 leadership skills and actions which help them move from managers to leaders of customer satisfaction
ER  -