02714ntm a2200373 i 4500 0 0 lcc 0 1 REF 10000 10000 2023-08-22 0 FIM .A94 2023 r Thesis T000002491 2023-08-22 00:00:00 1 2023-08-22 THESIS 0 0 lcc 0 -2 REF 20000 20000 2023-08-22 0 CD13414 T000002492 2023-08-22 00:00:00 1 2023-08-22 THESIS 99918 99924 MY-KuUP 20251125110803.0 t||||fr|||| 000 0 ta 230822t20232023my a|||fr|||| 000 0 eng d THE0009693 (Local) Hardback UMP eng UMP rda FIM .A94 2023 r Thesis Azhani Binti Ismail, author. Lean management and human resource management practices in relation towards operational performance / Azhani Binti Ismail Kuantan, Pahang : UMP, 2023 ©2023 xvii, 234 pages : illustrations (some color) ; 30 cm. + 1 CD-ROM rdacontent text rdacontent text rdamedia unmediated rdamedia computer rdacarrier volume rdacarrier computer disc rda text file PDF Faculty of Industrial Management Thesis (Doctor of Philosophy) -- Universiti Malaysia Pahang – 2023 Includes bibliographical references This study aims to explore the relationship between lean management and human resource management practices in improving operational performance in Malaysia's public sector. The research problem stems from inconsistent service quality and customer dissatisfaction with service time, among other issues. Using a quantitative approach and survey questionnaires, data was collected from 447 respondents across 151 local authorities in Malaysia. The study found that prioritizing problem solving and aligning rewards and incentives can lead to greater performance in Malaysia's public sector. The study contributes to the body of knowledge on the importance of human resource management practices, and the impact of lean management on operational performance through the support of resource-based view theory perspective. The study also provides valuable contributions by focusing on Malaysia's public sector, emphasizing the importance of human resource management practices in developing human resources, and verifying 4P dimensions of lean management. Recommendations for future research include replicating the study with a larger sample size, exploring case studies or longitudinal methods, and investigating the insignificant relationship of this study in different research or industrial settings. The study's framework, survey questionnaire, and findings serve as a valuable reference for lean management research worldwide. Faculty of Industrial Management Dissertations Universities and colleges Dissertations Theses lcc THESIS