03441ntm a2200373 i 4500 0 0 lcc 0 1 REF 10000 10000 2023-08-30 0 FIM .H38 2023r Thesis T000002523 2023-08-30 00:00:00 1 2023-08-30 THESIS 0 0 lcc 0 -2 REF 20000 20000 2023-08-30 0 CD13430 T000002524 2023-08-30 00:00:00 1 2023-08-30 THESIS 99931 99937 MY-KuUP 20251125110804.0 t||||fr|||| 000 0 ta 230830t20232023 a|||fr|||| 000 0 eng d THE0009706 (Local) Hardback UMP eng UMP rda FIM .H38 2023r Thesis Muhammad Hatta Bin Kassim, author. Measuring the effectiveness of border crossing management between malaysia & thailand with reference to bukit kayu hitam – sadao and padang besar – padangbasa / Muhammad Hatta Bin Kassim Kuantan, Pahang : UMP, 2023 ©2023 xii, 161 pages : illustaration (some col.) ; 30 cm. + 1 CD-ROM rdacontent text rdacontent text rdamedia unmediated rdamedia computer rdacarrier volume rdacarrier computer disc rda text file PDF Faculty of Industrial Management Thesis (Master of Industrial Management) -- Universiti Malaysia Pahang – 2023 Includes bibliographical reference The Immigration Department of Malaysia, being the first line of defence, has always been in the limelight for its success stories as well as its flops due to integrity, system, and management issues. The debatable issue in Integrated Border Crossing Management (IBM) is the difficulty for any immigration operator to maintain balance with compliance requirements. Thus, the department needs to keep in line with the fast-emerging threats by having proper planning to keep the department strong in the challenging emigrational environment. An IBM system commonly refers to the number of agencies manning multiple authorizations in border crossing examinations that involve the examination of people and goods. Most of the previous research have limited studies and limited data on the topic. Bukit Kayu Hitam and Padang Besar have traditionally operated to accommodate the locals and have expanded to be among the most challenging entry points due to their accessibility to multiple irregular activities. Thus, the aim of this research is to study the current implementation of the border crossing management system in managing the border between Malaysia and Thailand. Moreover, to suggest countermeasures to reduce the implementation gaps in managing the border between both countries, as the increasing gaps may lead to management issues. The research was conducted using a qualitative method (semi-structured interviews and ATLAS.ti 22 software), with results indicating that three major themes emerged which are Policy, current technology adoption, and border crossing management are factors that influence cross-border management. This illustrates the importance of having an efficient control module that reflects the smoothness of the border crossing process while maintaining national security and providing a decent examination experience to attract potential investors or business opportunities for Malaysia. Theories applied in the research significantly were beneficial in concluding the scope of research on cross border management at the location of research. Faculty of Industrial Management Dissertations Universities and colleges Dissertations Theses lcc THESIS