https://efind.ump.edu.my/cgi-bin/koha/opac-search.pl?q=ccl=su%3A%22Computer%20technical%20support%22&sort_by=title_dsc&format=rss 8 0 30 ISBN:1902505824 (pbk.) | 9781902505824 https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=40433 ]]> By Wheatcroft, Peter..
Swindon, U.K. : BCS, 2008 .
xviii, 162 p. : 25 cm..
1902505824 (pbk.) | 9781902505824

]]> Place hold on World class IT service delivery /

]]> https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=40433 ISBN:9780071841603 (pbk.) https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=85579 ]]> By Davies, Jim,.
New York, NY : œb McGraw-Hill Education, 2016 .
xvii, 268 p. : , Includes index 23 cm. +.
9780071841603 (pbk.)

]]> Place hold on ITIL foundation all-in-one exam guide /

]]> https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=85579 ISBN: https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=90570 Hershey, PA: IGI Global; 2009 .
91 p.: , Text available in English | Library has : 2009 - Vol. 1 No. 2 Apr.-June 2009 25 cm..

]]> Place hold on International journal of decision support system technology

]]> https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=90570 ISBN:9781285063454 (pbk.) | 1285063457 (pbk.) https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=72506 ]]> By Knapp, Donna.
Mason, Ohio : Course Technology Cengage Learning, 2014 .
xvii, 382 p. : , Includes index 23 cm..
9781285063454 (pbk.) | 1285063457 (pbk.)

]]> Place hold on A guide to service desk concepts /

]]> https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=72506 ISBN:0619216417 https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=32023 ]]> By Knapp, Donna.
Boston, MA : Thomson Course Technology, 2005 .
384 p. : 24 cm..
0619216417

]]> Place hold on A guide to customer service skills for the help desk professional /

]]> https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=32023 ISBN:9781133187820 | 113318782X https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=70683 ]]> By Beisse, Fred.
Boston, MA : Cengage Learning, 2013 .
xviii, 670 p. : , Includes index 23 cm. +.
9781133187820 | 113318782X

]]> Place hold on A guide to computer user support for help desk and support specialists /

]]> https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=70683 ISBN:0471155349 (pbk. : alk. paper) https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=20367 ]]> By Khandpur, Navtej.
New York : Wiley, 1997 .
xiv, 322 p. : , "Wiley Computer Publishing." 24 cm..
0471155349 (pbk. : alk. paper)

]]> Place hold on Delivering world-class technical support /

]]> https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=20367 ISBN:9781466565036 https://efind.ump.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=77552 ]]> By Keyes,Jessica.
Boca Raton, FL : Auerbach Publications, 2013 .
xviii, 433 p. : ˜b ill. ; œc 25 cm. 9781466565036

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