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Value-driven business process management : the value-switch for lasting competitive advantage / by Peter Franz and Mathias Kirchmer by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : McGraw-Hill, 2012
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5548.2 .F73 2012.

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High performance through process excellence : from strategy to execution with business process management / Mathias Kirchmer by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Belin : Springer, 2011
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HD58.87 .K57 2011.

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