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		Virtual reference service : from competencies to assessment / R. David Lankes ... [et al.] ; edited by Philip Nast by Lankes, R. David Nast, Philip Series: Virtual reference desk series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Facet Publishing, c2008 Online resources: Table of contents only Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: Z711.45 .V57 2008. Place hold Log in to add tags Add to cart (remove)
		The virtual reference desk : creating a reference future / edited by R. David Lankes ... [et al.] by Lankes, R. David Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: New York : Neal-Schuman Publishers, 2006 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: Z 711.45 V57 2006. Place hold Log in to add tags Add to cart (remove)

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