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| 003 | MY-KuUP | ||
| 005 | 20251125110832.0 | ||
| 006 | a||||fr|||| 001 0 | ||
| 007 | ta | ||
| 008 | 250623t19981998-usa|||fr|||| 001 0 eng d | ||
| 020 |
_a0471180343 _a9780471180340 _qhardback |
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| 040 |
_aUMPSA _beng _cUMPSA _erda |
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| 090 | _aHF5415.5 .K87 1998 | ||
| 100 | 1 | 0 |
_aKurtz, David L., _eauthor. |
| 245 | 1 | 0 |
_aServices marketing / _cDavid L. Kurtz |
| 264 | 1 |
_aNew York : _bJohn Wiley & Sons, _c1998 |
|
| 264 | 4 | _c© 1998 | |
| 300 |
_axvi, 482 pages : _billustrations ; _c25 cm. |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
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| 500 | _aBAHAN HADIAH | ||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aServices marketing | |
| 650 | 0 | _aMarketing | |
| 650 | 0 | _aEtiquette | |
| 650 | 0 | _aCustomer relations | |
| 942 |
_2lcc _cOPEN |
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