| 000 | 01553ngm a2200253 4500 | ||
|---|---|---|---|
| 001 | vtls000072873 | ||
| 003 | KUKTEM | ||
| 005 | 20251117141041.0 | ||
| 008 | 130703t2006 vra25 f s0 vceng | ||
| 020 | _aMED0000280(Local) | ||
| 039 | 9 |
_a201905271209 _bfateeha _c201412151219 _diswan _y201307031256 _zida |
|
| 040 | _aUMP | ||
| 090 | _advd HF5415.52 .A56 2006 | ||
| 245 | 0 | 0 |
_aAnnoyances and complaints _h[video recording]: VEA ESL Guide 4 / _cVideo Education Australia |
| 260 |
_bBendigo, Vic. : _bVideo Education Australia, _c2006 |
||
| 300 |
_a1 digital video disc (DVD) (25min.): _bcolor ; _c12cm. |
||
| 500 | _aLibrary internal view only. | ||
| 520 | _aThis program aims to initiate conversations about complaints using appropriate lexis, sentence structure and grammar points. What is a pet peeve? Why are some behaviours or actions bothersome? How have specific complaints been dealt with in the past and how could they be dealt with in the future? How might the language one uses to complain to different people (e.g.. friend vs. administrator) vary? Particular emphasis is placed on the complaints that students might have at school, in shared accommodation, at home, and with friends. We'll also take a look at the language used to write a formal complaint letter. | ||
| 538 | _aDisc compatible with computer DVD drive and DVD player. | ||
| 650 | 0 | _aConsumer complaints | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer relations | |
| 999 |
_aVIRTUA4 _c10549 _d10555 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*2450*2600*3000*5000*5200*5380*6500*6501*6502*9992 | ||