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| 040 | _aUMP | ||
| 090 | _aHD9980.5 .F58 2006 | ||
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons |
| 246 | 1 | 4 |
_aStudent CD-ROM to accompany service management _h[electronic resource] : _boperations, strategy, and information technology |
| 250 | _a5th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill/Irwin, _c2006 |
||
| 300 |
_axiv, 605 p. : _bill. ; _c27 cm. + _e1 computer disc |
||
| 504 | _aIncludes bibliographical references and index | ||
| 538 | _aSystem requirements: PC: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent | ||
| 650 | 0 |
_aService industries _xManagement |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 856 | 0 | _uhttp://www.loc.gov/catdir/enhancements/fy0668/2004055202-t.html | |
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