000			01899cam a2200337Ia 4500
001			vtls000049494
003			KUKTEM
005			20251117141424.0
006			m f d
007			cr cnu---unuuu
008			110110s2008 nyua ob 001 0 eng d
020			_a9780814409749 (electronic bk.)
020			_a0814409741 (electronic bk.)
039		9	_a201107140009 _bVLOAD _c201105061138 _dasmadi _y201101101056 _zida _wimport 1.mrk _x148
040			_aUMP
090			_aHD42 .S36 2008
100	1		_aScott, Gini Graham
245	1	0	_aDisagreements, disputes, and all-out war _h[electronic resource] : _b3 simple steps for dealing with any kind of conflict / _cGini Graham Scott
260			_aNew York : _bAMACOM, _cc2008
300			_a1 online resource (xiii, 226 p.) : _bill.
500			_aDescription based on print version record
504			_aIncludes bibliographical references and index
505	0		_aManaging conflict with the ERI model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities
538			_aMode of access: Internet
650		0	_aConflict management
650		0	_aInterpersonal conflict
650		0	_aConflict (Psychology)
856	4	0	_3NetLibrary _uhttp://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=211000
999			_z634293014559499162 _c16637 _d16643
999			_aVIRTUA
999			_aVTLSSORT0060*0070*0080*0200*0201*0400*0900*1000*2450*2600*3000*5000*5040*5050*5380*6500*6501*6502*8560*9992