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008 060614t2003 njua f 001 | eng d
020 _a0471423289
039 9 _a201904261525
_bAUTHORITY
_c201107131629
_dVLOAD
_c201102111000
_dFida
_c200911100912
_dida
_y200606141101
_zVLOAD
040 _aUMP
090 _aJF1525.T67 N58 2003
100 1 _aNiven, Paul R.
245 1 0 _aBalanced scorecard step-by-step for government and nonprofit agencies /
_cPaul R. Niven
260 _aHoboken, NJ :
_bJohn Wiley & Sons,
_c2003
300 _axiv, 305 p. :
_bill. ;
_c24 cm.
500 _aIncludes glossary
504 _aIncludes bibliographical references and index
650 0 _aTotal quality management in government
650 0 _aAdministrative agencies
_xManagement
_xEvaluation
650 0 _aNonprofit organizations
_xManagement
_xEvaluation
650 0 _aBenchmarking (Management)
650 0 _aPerformance standards
650 0 _aOrganizational effectiveness
_xMeasurement
999 _aVIRTUA40
_c19350
_d19356
999 _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5000*5040*6500*6501*6502*6503*6504*6505*9991