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| 040 | _aUMP | ||
| 090 | _aHE8788 .B87 2004 | ||
| 100 | 1 | _aButler, David L. | |
| 245 | 1 | 0 |
_aBottom-line call center management : _bcreating a culture of accountability and excellent customer service / _cDavid L. Butler |
| 260 |
_aAmsterdam : _bElsevier Butterworth-Heinemann, _c2004 |
||
| 300 |
_axxi, 179 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCall centers _xManagement |
|
| 999 |
_aVIRTUA40 _c19561 _d19567 |
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