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| 001 | vtls000002534 | ||
| 003 | KUKTEM | ||
| 005 | 20251117142010.0 | ||
| 020 |
_a0471155063 (pbk: _b alk. paper) |
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_a201904301118 _bAUTHORITY _c201904301100 _dAUTHORITY _c201107131642 _dVLOAD _c200908141004 _dVLOAD _y200606141108 _zVLOAD |
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| 040 | _aUMP | ||
| 090 | _aHF5415.5 .S74 1996 | ||
| 100 | _aSterne, Jim 1955- | ||
| 245 | 0 | 0 |
_aCustomer service on the Internet : _b building relationships, increasing loyalty and staying competitive / _c Jim Sterne |
| 260 |
_aNew York: _bWiley, _c 1996 |
||
| 300 |
_axxvi, 326 p.: _b ill.; _c 24 cm. |
||
| 500 | _aIncludes index | ||
| 650 | 0 | 0 |
_aCustomer services _xCommunication systems |
| 650 | 0 | 0 | _aInternet marketing |
| 650 | 0 | 0 | _aWorld Wide Web |
| 650 | 0 | 0 | _aInternet |
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_c20357 _d20363 |
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