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| 001 | vtls000003114 | ||
| 003 | KUKTEM | ||
| 005 | 20251117142024.0 | ||
| 008 | 060614t2001 nyua f 001 0 eng d | ||
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_a201904301212 _bAUTHORITY _c201107131648 _dVLOAD _c201105241031 _dFida _c200908141010 _dVLOAD _y200606141111 _zVLOAD |
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| 040 | _aUMP | ||
| 090 | _aHF5415.52 .Z46 2001 | ||
| 100 | 1 | _aZemke, Ron | |
| 245 | 1 | 0 |
_aE-service : _b24 ways to keep your customers when the competition is just a click away / _cRon Zemke, Tom Connellan |
| 260 |
_aNew York : _bAMACOM, _c2001 |
||
| 300 |
_aviii, 341 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 323-325) and index | ||
| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aInternet marketing | |
| 700 | 1 | _aConnellan, Thomas K | |
| 999 |
_aVIRTUA40 _c20823 _d20829 |
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