| 000 | 00765nam a2200205 4500 | ||
|---|---|---|---|
| 001 | vtls000004134 | ||
| 003 | KUKTEM | ||
| 005 | 20251117142047.0 | ||
| 020 | _a0874256143 | ||
| 039 | 9 |
_a201411190848 _bazhar _c201107131656 _dVLOAD _c200908141020 _dVLOAD _c200908140953 _dVLOAD _y200606141117 _zVLOAD |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .D62 2001 f | ||
| 100 | _aDoane, Darryl S. | ||
| 245 | 0 | 0 |
_aExcuses, excuses, excuses ... : _bfor not delivering excellent customer service - and what should happen! / _cDarryl S. Doane and Rose D. Sloat |
| 260 |
_aAmherst, MA: _bHRD Press, _c2001 |
||
| 300 |
_a119 p.; _c19 cm. |
||
| 650 | 0 | 0 | _aCustomer services |
| 700 | 1 | 2 | _aSloat, Rose D. |
| 999 |
_aVIRTUA _c21588 _d21594 |
||
| 999 | _aVTLSSORT0200*0400*0900*1000*2450*2600*3000*6500*7000*9992 | ||