000			00764nam a2200217 4500
001			vtls000004006
003			KUKTEM
005			20251117142050.0
020			_a0873892097
039		9	_a201107131655 _bVLOAD _c200908141019 _dVLOAD _c200908140951 _dVLOAD _c200908131513 _dVLOAD _y200606141116 _zVLOAD
040			_aUMP
090			_aHD9980.5 .L67 1993
100			_aLosardo, Mary M
245	0	0	_aAt the service quality frontier : _ba handbook for managers, consultants, and other pioneers / _cMary M Losardo, Norma M Rossi
260			_aMilwauke, Wisconsin: _bASQC Quality Press, _c1993
300			_a129 p.; _c25 cm.
650	0	0	_aService industries _xQuality control
650	0	0	_aCustomer services
650	0	0	_aService industries _xManagement
700	1	2	_aRossi, Norma M
999			_c21697 _d21703