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| 001 | vtls000004056 | ||
| 003 | KUKTEM | ||
| 005 | 20251117142055.0 | ||
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| 040 | _aUMP | ||
| 090 | _aHF5415.525 .B47 2001 | ||
| 100 | _aBergeron, Bryan P. | ||
| 245 | 0 | 4 |
_aThe eternal e-customer : _bhow emotionally intelligent interfaces can create long-lasting customer relationships / _cBryan P. Bergeron |
| 260 |
_aNew York: _bMcGraw-Hill, _cc2001 |
||
| 300 |
_axxvi, 261 p.: _bill.; _c24 cm |
||
| 504 | _aIncludes bibliographical references (p. [235]) and index | ||
| 650 | 0 | 0 | _aCustomer loyalty |
| 650 | 0 | 0 | _aInternet marketing |
| 999 |
_c21867 _d21873 |
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